R&M
We can dispatch resources quickly and get tasks completed to a exception standard.
Operations
We can provide the management required to oversee a number for core activities.
Support
We can support back-office or customer facing facilities with multi-channels.
Complete after build care
The Secret of Success
Together, these pillars form a robust after build care framework that supports the long-term performance and resilience of your network.
Project management
Dedicated project management ensures every aspect of post-build care is coordinated, documented, and delivered efficiently, keeping your network rollout on track and under control.
resource dispatch
Intelligent scheduling and dispatch systems to allocate the right engineering resource to the right jobs & tasks at the right time, ensuring fast response and high-quality outcomes.
Stock holding
With a well-maintained inventory of critical components and spares, we’re always ready to support maintenance, repairs, or upgrades without delay.
metric tracking
We track metrics in real time, enabling us to identify trends, measure success, and drive continuous improvement across all aftercare services.
Repair & Maintenance
Our Repair and Maintenance services are built to keep your network infrastructure performing at its best with minimal downtime. We provide proactive monitoring, rapid fault detection, and timely repair of fibre and hardware components to ensure service continuity. Our expert engineers handle everything from routine maintenance checks to emergency callouts, working to strict SLAs to minimise disruption.
Beyond reactive support, we focus on preventative and corrective maintenance, including renewing defective chamber covers in the highway, correcting passive cabinet cable routing issues, and repairing infrastructure damaged by storms, vandalism, or vehicle collisions. With WestNetworks, your network remains safe, secure, and fully operational, no matter the challenge.
Operations
Our Operations services are designed to support the full lifecycle of your broadband and telecom delivery, from planning to execution and beyond. We handle everything from network deployment coordination, service provisioning, and infrastructure management to service monitoring and fault resolution. Our experienced operations team works behind the scenes to ensure your services are delivered reliably and efficiently. In addition, we manage critical aspects of your network such as hardware performance, capacity planning, and security, ensuring optimal uptime, scalability, and protection against emerging threats. This end-to-end operational support gives you the confidence to grow without compromise.
Support
We provide comprehensive support services that cover both back-office operations and customer-facing functions, ensuring a seamless and professional experience for our partners. Our back-office support includes network provisioning, billing management, service activation, and technical infrastructure monitoring, all designed to keep your services running smoothly and efficiently. On the customer-facing side, we offer multi-channel support across phone, email, and live chat, delivering responsive and knowledgeable assistance to your end users. From onboarding and troubleshooting to ongoing account management, our team acts as an extension of your business, helping you deliver exceptional service with confidence.