We recommend checking our service status for any know issues first, if we are aware of the issue, we’re doing all we can to resolve it.
Raise an online ticket to get as much information reported to help us solve your issue. Ideal for quick questions and detailed responses.
If you need an immediate response, please call our freephone helpline on
0800 6 102 109
This will be reported as urgent and may require a specialist to contact you back.
Frequently Asked Questions
Yes, we can either offer 1 free email account with included web space. MySQL database and sub-domain. Please get in touch with our Billing & Accounts team to get this setup for you.
Yes, 20% VAT is included on the markup price, shown on the invoice. the price the see is the price you pay.
Firstly, check the service status page above, if no service problems are know, make sure no one else is using the connection and run a speed test. This can be done on www.fast.com and will provide a rough speed estimate. Please use a cabled (ethernet) computer for the best results. Please then raise a ticket to our Technical Support above.
No just yet, we are supportive over Amazon Prime’s 30 day free trial and are affiliated with their offer. This means we receive a small commission per trial take up. We are working on a service which will incorporate all the leading streaming services.
Yes, our service works just like any other broadband connection with the latency to win.
Support Twitter Feed
Please report any loose or damaged cabling or equipment to 0800 6 102 109Read More
70mph+ gusts and 50+mph sustained winds at Mumbles South Wales and Plymouth in neighbouring Devon. #StormBella is here.Read More
83mph gusts recorded in Aberdaron in Gwynedd, North Wales, the peak for our coverage area in Somerset should be around 2 - 4am. The heavy rain has started, be careful out on the roads if your traveling. #staysafe #stormbella #somerset #ukRead More