Test & Trace

We work in the community and at homes and businesses across our region. In the event that an actual or suspected case of COVID-19 is identified following a home visit by one of our engineers, we may be required to share the following information with the NHS as part of the NHS Test and Trace operation:  

  • Your Name
  • Date and time of the engineers appointment
  • Your phone number

We will let you know before we do, once provided, NHS Test and Trace may use these details to contact you in line with their processes and procedures. For more details about the NHS Test and Trace, please see the UK government’s NHS Test and Trace: How It Works guidance

It is important to let us know if you contract symptoms of COVID-19 prior to any arranged home visit by one of our engineers. Please also let us know if you suspect that you may have come into contact with COVID-19 or are presenting with any COVID-19 symptoms. This allows us to keep you, our other customers and our engineers safe.